ChatbotsRESETFrameworkPilotProjects:UsingChatbotsinHealthcareINSIGHTREPORTNOVEMBER2021CoverandInside:GettyImages,UnsplashContents3Forewords4Executivesummary51Background5Purpose5Framework6Pilotingprocess72Summary7Healthcareapplications7Opportunities7Challenges7Needforgovernance8WhyusetheChatbotsRESETframework?8Summaryoffeedback8Somebestpractices8Overallobservations93Nextsteps104Detailsofthefourp...